Continuity Planning and Operations Concepts Specialists, Inc.

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Contingency Plans

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Service Description

When a crisis occurs a road map is needed to navigate through the event.  That road map can take the form of a contingency or continuity plan.  (These are essentially the same document, but referred to by these names depending on your industry.)  CPOCS can help you put one together or revise an existing one.

No plan will address every risk or crisis event with 100% certainty.   However, the consequences are severe if there is no plan at all.  The goal of having a contingency plan is to establish the basic elements that facilitate rapid and decisive action to identify the crisis, react to the crisis, control the event, recover, and resume operations. 

The plan, as designed by CPOCS, is a living document, something that gets tested periodically and audited on a routine basis.  The contingency should not be some huge document that gets written once, then placed on a back shelf to be forgotten and gather dust. 

The best of these plans are relatively short (under 50 pages for a rule of thumb); and packed with the key information that must be at the fingertips of the corporate executives and other key decision-makers.

Frequently organizations have fairly exhaustive disaster preparedness or recovery plans for individual operations or systems.  These plans are geared towards the full recovery of key operations over an extended period.  A contingency or continuity plan isn't a substitute or replacement for these.  Instead its focus is on the integrated, immediate recovery of the most critical aspects of all these operations in ways that minimize an organization's liability, preserve its revenue stream, and quickly restore its core capabilities to continue providing goods and services.

We'd be happy to develop disaster recovery plans for you too.

 

Key Benefits

There are several key benefits to having a contingency plan.

bulletThink of contingency or continuity plans as insurance - essential insurance to protect revenue streams and maintain critical services and operations.  Our plans will offer you various alternatives such as sidestepping a crisis with avoidance mechanisms or operating during the course of the event, perhaps in a degraded fashion, but avoiding a complete shutdown.  Finally, it will get you up and resuming full operations as soon as possible.
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Our plan can help ensure the security, safety, and welfare of your staff

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It also can provide you with reasonable assurance your operations, if the continuity plan is followed, will largely be in compliance with best business practice, legal due diligence, and regulatory requirements.  In this increasingly litigious society there is an expectation that your organization should have considered the likely risks and taken actions to mitigate them.  Failure to do so can result in lawsuits from disaffected customers or citizens.

 

Capabilities

A CPOCS' contingency or continuity plan, based on a risk assessment of critical business functions and/or strategic business units, typically will include the following elements:

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Address most likely or highest probability-impact scenarios, based on the BIA.

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Provide alternatives and mitigation strategies.  This plan will not cover every possible event, but it will provide enough substance to be flexible and adaptable. 

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Define alert, notification, tracking, and reporting mechanisms.   What are the primary and backup means?  What reporting formats do you want to specify? 

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Establish objective metrics to measure recovery times, adherence to objectives, and conditions. 

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Establish escalation procedures to enable graduated responses. 

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Identify trigger points, go/no go criteria, or other key actions are identified. 

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Establish linkage to disaster recovery plans. 

 
         

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This page last modified: Friday, 19 December 2003 02:20:14 PM -0600