Service Description
While
Emergency Operations Centers (EOCs) are frequently used within governmental
organizations, increasingly they are employed in the commercial arena as well.
Where an EOC is warranted, CPOCS can further refine the operations plan for EOC
use. Additionally, CPOCS will assist a firm or agency revamp or launch an
emergency operations center and test its processes and capabilities.
An (EOC) is ordinarily a temporary function that becomes operational in
emergency situations requiring a coordinated and controlled organizational
response. It may be activated in many different configurations, staffing
levels, and environments, as determined by the event that has occurred; the
impact on the organization; and, the resources available. EOCs typically are
located in centralized command and control facilities. However increasingly
today they are apt to have a large virtual element as well.
|
|
| Members of
the CPOCS Team are highly experienced in planning and setting up EOC's that
worked and are in operation today. |
| |
Key Benefits
 |
Service will recommend optimum
and alternative EOC configurations for your organization and provide
cost-benefit analysis for each. |
|
Design and development of EOC
processes and procedures closely aligned with new or updated contingency and
operations plans. |
|
Customized testing and
training for EOC that will provide assurance it will function as designed. |
|
Professional project
management for the standup or revamping of an EOC.
|
|
|
| |
| |
| Major academic research
by members of the CPOCS Team means practical solutions to EOC configuration. |
| |
| |
| |
Capabilities
CPOCS can perform any or all of the following EOC
services:
Refine Operations Plan for EOC and Implement EOC
| Compare organizational capabilities to your
emergency response requirements and objectives under the most likely
emergency scenarios. |
|
Based on that analysis,
recommend the appropriate blend of physical and virtual operations to be
incorporated into your EOC, and optimum and alternative EOC
configurations. |
|
Once EOC concept of operations
agreed to, develop supporting plan to standup the EOC. Integrate
that plan with existing concept of contingency and operations plans. |
|
Develop EOC staffing, resource
and command and control plans. |
|
Project manage EOC stand up or
various aspects of EOC stand up. |
|
|
| Based on Team's
experience they are able to determine what level of configuration will best
serve the client organization. |
| |
Develop EOC Procedures
|
Develop EOC procedures for the
effective operation of the center. |
|
Develop quick reference
checklists. |
|
Establish a manual or
automated issue tracking system. |
|
Develop EOC briefing standards
and outlines. |
|
Train EOC staff members on the
EOC's procedures. |
|
|
| The CPOCS Team has the
broad background across multiple industries and governmental organizations
that allows it to keep the focus on simplicity and ease of training and
operation. |
| |
Train and Exercise EOC Team
|
Develop scenarios that reflect
realistic risks and conditions. |
|
Develop exercises to test
the EOC's staff and validate it's processes. |
|
Conduct these exercises.
|
|
Mentor and coach exercise participants. |
|
Conduct after-action meetings to
discuss problems and proposed solutions and summarize findings in a lessons
learned document. |
|
Incorporate problem solutions into
the Continuity/Contingency Plans; Operations Concepts; EOC Procedures. |
|
Plan for next exercise. |
|
|
| |
|
|
|
|
